Refund policy

Refund & Return Policy

Last updated: 3 September 2026

At MOEBEER, every product is made specifically for you after you place your order — we don't hold pre-made stock. We want you to love what you receive, so we offer a straightforward 30-day return policy for all customers worldwide. This policy explains that, and it also sets out your legal rights, which are always there regardless of anything else on this page.

1. Damaged, defective or incorrect items

If your order arrives damaged, faulty, or is the wrong item or size, we will fix it at no cost to you. Please inspect your order as soon as it arrives.

Under the Consumer Rights Act 2015 you are entitled to a full refund if you tell us about a fault within 30 days of delivery, and to a repair or replacement after that. Return postage for faulty or incorrect items is always on us.

How to report an issue:

  • Email us at support@moebeer.com with your order number and a clear photo of the damage, defect or wrong item.
  • We will offer a free replacement or a full refund — your choice. We will send you a prepaid return label so we can inspect the item; you only need to drop the parcel at the drop-off point shown on the label.

2. Your legal right to cancel (14 days)

If you are a consumer in the United Kingdom or the European Union, you have the right to cancel your order for any reason within 14 days of the day you receive it (or the day you receive the last item, where an order arrives in parts).

  • To cancel, email support@moebeer.com with your order number, or use the cancellation form at the bottom of this page. You do not have to give a reason.
  • Send the items back to us within 14 days of telling us. We will send you a return label and instructions.
  • We will refund the price you paid and our standard delivery charge within 14 days of receiving the items back, or of you sending us proof of postage, whichever is earlier.
  • You are welcome to open the parcel and try the garment on, as you would in a shop. If an item has been handled beyond that — worn, washed, or returned without its tags — we may reduce your refund to reflect the loss in value.
  • Return postage is free — the label we send you is prepaid.

The 14-day right to cancel does not apply to items personalised to your own request (see section 6).

3. Our 30-day returns and exchanges

On top of your legal rights, we accept returns and size exchanges within 30 days of delivery for all customers, worldwide. We encourage you to check the Size Guide on each product page before ordering to find the best fit.

To start a return:

  • Go to your account → Orders → select the order → Request Return. We will send you a return label; you just need to drop the parcel at the drop-off point shown.
  • Or email us at support@moebeer.com and we'll guide you through it.

Return conditions:

  • Returns must be requested within 30 days of the delivery date.
  • Items must be unworn, unwashed, and in their original condition with all tags attached.
  • For returns made under this 30-day policy (after the 14-day cancellation period has passed), the original shipping cost is not refunded, but return postage is still free — we send you a prepaid label.

Once we receive and inspect the returned item, your refund or exchange will be processed promptly.

4. Refunds

Once a return is received and approved, we will refund you to your original payment method within 14 days — usually much sooner. Please allow a few extra days for your bank or card provider to post the amount to your account.

5. No restocking fees

MOEBEER does not charge restocking fees. If your return is accepted, you will receive a full refund of the item price to your original payment method.

6. Non-returnable items

The following items cannot be returned or exchanged unless they are faulty:

  • Gift cards
  • Personalised items customised with a specific name, date or design requested by the customer

7. Cancellation form

You can use this form to cancel within the 14-day period, but you don't have to — an email with your order number is enough.

To: MOEBEER Ltd, 52 Watling Lane, Dorchester-on-Thames, Wallingford, Oxfordshire OX10 7JQ, United Kingdom — support@moebeer.com
I hereby give notice that I cancel my contract of sale of the following goods: [description]
Ordered on: [date] / Received on: [date]
Order number: [number]
Name of consumer: [name]
Address of consumer: [address]
Date: [date]

Questions? We're here to help — support@moebeer.com