Refund policy

MOEBEER

moebeer.com  ·  support@moebeer.com


Refund & Return Policy

Last Updated: 20th Jun 2026


At MOEBEER, every product is made specifically for you after you place your order — we don’t hold pre-made stock. We want you to love what you receive, so we offer a straightforward 30-day return policy for all customers worldwide.

 

1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, faulty, or is the wrong item or size, we will fix it at no cost to you. Please inspect your order as soon as it arrives.


How to report an issue:

  • Email us at support@moebeer.com within 30 days of receiving your order.
  • Include a clear photo of the damage or defect, along with your order number.
  • We will offer a free replacement or issue a full refund based on your approval — please note we will issue a return label for you to return the item/s so we investigate the item/s.

 

2. Returns & Exchanges

We accept returns and size exchanges within 30 days of delivery for all customers. We encourage you to check the Size Guide on each product page carefully before ordering to find the best fit.


To start a return:

  • Go to your account → Orders → select the order → Request Return.
  • We will provide a return label ( It is the customer responsibility to drop the parcel at a drop off location)
  • Or email us at support@moebeer.com and we’ll guide you through the process.


Return conditions:

  • Returns must be requested within 30 days of the delivery date.
  • Items must be unworn, unwashed, and in their original condition with all tags attached.
  • Once we receive and inspect the returned item, your refund or exchange will be processed promptly.

 

3. No Restocking Fees

MOEBEER does not charge restocking fees. If your return is accepted, you will receive a full refund of the item price to your original payment method. Original shipping costs are non-refundable.

 

4. Refunds

Once a return is received and approved, we will process your refund to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the amount to your account.

 

5. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Gift cards
  • Personalized items customized with a specific name, date, or design requested by the customer


Questions? We’re here to help — support@moebeer.com