Get in touch.
Questions about your order, returns, fabric, fit, or anything else? Email us — a real person reads every message and replies within one working day.
One inbox. One person. No bots.
Every message that comes through goes straight to Mohamed — the founder, designer, and the person who'll actually reply to you. We keep it simple: one email address, no ticket numbers, no auto-responders.
support@moebeer.com
The best way to reach us. We respond within one working day, often sooner.
Quick links by topic
Most questions land in one of four buckets. Pick the closest match to get a faster reply — or just email us either way.
Where's my order?
Tracking, delivery times, address changes, missing parcels. Have your order number ready and we'll sort it.
Need a different size?
Returns and size exchanges within 30 days of delivery, unworn and in original condition. Full terms — including your legal 14-day right to cancel — are in our Refund policy.
Creator partnerships
Working with content creators, photographers, and aligned voices. See how the programme works on the Affiliate page.
Editorial & stockist enquiries
Press features, interviews, samples for shoots, or stocking MOEBEER in your shop. Drop us a line and we'll respond personally.
How we handle every message
One working day, usually less
Messages sent Monday–Friday during UK working hours typically get a reply within a few hours. Weekend messages get answered first thing Monday morning.
A real reply, written for you
No copy-paste responses. Every reply is written by hand and addresses the specific thing you asked. If we need to dig into your order or check production, we'll tell you that and follow up.
Honest answers, even the awkward ones
If something's gone wrong with your order, we'll tell you straight — what happened, what we're doing about it, and what you can expect. No corporate hedging.
The legal stuff
MOEBEER is a registered company in England and Wales, based in Oxfordshire. Full details below for your records, or for invoices, press, and stockist documentation.
Have a question? We're listening.
One email is all it takes. Real replies, no bots, sent by the person who designed the piece you're asking about.